Customer Support Specialist - Payroll - (Remote) at Wagepoint

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Wagepoint: Customer Support Specialist - Payroll (Remote)

Be a Payroll Hero for Small Businesses at Wagepoint!

Are you passionate about helping small businesses thrive? Do you crave a supportive and fun work environment where you can make a real difference? If so, Wagepoint's looking for a talented Customer Support Specialist (Payroll Specialist) to join their awesome team!

Become a Champion for Small Business Success

• Customer Champion: Provide exceptional support via phone, chat, and email, tackling customer questions and payroll concerns.
• Payroll Problem-Solver: Assist customers with basic payroll issues like setup, tax rates, direct deposits, and processing regular/off-cycle payrolls.
• Team Player: Collaborate seamlessly with Sales, Onboarding, and Risk teams to ensure a smooth customer experience.
• Tech-Savvy Specialist: Utilize Wagepoint's software to configure custom income/deduction requests and address any direct deposit rejections.
• Brand Ambassador: Foster positive customer relationships, resolving support concerns and championing the Wagepoint brand.

Why Wagepoint is Your Dream Job

• Remote Work Forever!: Enjoy the flexibility and convenience of working from anywhere.
• Fun and Supportive Team: Collaborate with friendly and welcoming colleagues in a fast-paced environment.
• Own Your Work: Embrace autonomy and contribute your ideas in a growing startup.
• Laughter Guaranteed: Wagepoint takes their work seriously, but fun is part of the culture!

You're a Great Fit If You Have

• 2+ years of experience in payroll processing or a related field.
• Customer service experience with a knack for resolving issues.
• Excellent Excel skills (spreadsheets are your friend!).
• Comfort working with web-based applications (technology is no sweat!).
• A love of learning and a positive attitude.
• The ability to work independently and manage your workload effectively.
• Strong written and verbal communication skills.

Bonus Points for

• PCP Certification.
• Fluency in French and English.
• Customer support experience in a SaaS company (ticketing systems and complex technical support are a breeze for you!).

Ready to Launch Your Rewarding Career at Wagepoint?

Forget the generic cover letter! Send Wagepoint your resume and a few lines about what excites you about the opportunity. They're eager to get to know the real you!

P.S. Wagepoint is an equal opportunity employer that celebrates diversity. They're committed to creating a safe and inclusive workplace for everyone. Remote interviews are available, and they're happy to accommodate any special needs you may have during the recruitment process.